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Online Medical Supply: Products & Services

Online Medical Supply is an online merchant trading in medical supplies, medical equipment, and healthcare products from its official website. With a huge selection of more than 9,000 products ranging from wheelchairs to reading glasses and patient beds to surgical instruments, Online Medical Supply also sells socks, diagnostic tools, and catheters among many other items. Its webpage is informative, clean, and inviting.

Online Medical Supply: Company Background

Online Medical Supply has served nonprofit clinics and hospitals, consumers, medical professionals, schools, businesses and governmental agencies for over a decade. While information about its founders is difficult to find due to the rather generic nature of the company’s name, the site gives a physical address in Deerfield Beach, Florida.

Online Medical Supply: Customer Feedback & Reviews

Online Medical Supply posts customer feedback from ResellerRatings on its official website (see bottom left-hand corner of page). Satisfaction appears to be quite high, with a rating of 9.7/10 and 18 comments mostly regarding the company’s speedy shipping, fine selection of products, and ease of ordering. One customer stated: “I will order from them again and again.”

Online Medical Supply: Business Credibility & Trustworthiness

The importance of trust and credibility when buying medical supplies is, obviously, paramount. However they are not accredited by the better business bureau with is not good for the productivity of their company because people tend to shop at place that are credible especially for products as serious as medical supplies. the company itself has not acquired an award but they do sell award winning products.

Online Medical Supply: Website Popularity & Google Ranking

With a total of 1,640 unique visitors daily and a Google PageRank of 4/10, Online Medical Supply is clearly a relatively popular and successful site. Its U.S. Alexa ranking of #290,410 confirms that this online shop is both used and trusted by customers. The company blog, additionally, helps to make customers feel connected, fostering trust through personal, encouraging posts.

Online Medical Supply: Social Media Presence

Online Medical Supply’s social media presence leaves something to be desired. This barebones Facebook page may or may not refer to the online store in question; the shop name returns no results from Twitter. A Google Plus search returns a result for company president Carla Fox, but no further information appears on the Google Plus profile page provided. Once again, the lack of a unique company name may contribute to the store’s poor visibility on social media sites. The store site itself claims seven Google+ “likes” and 39 Facebook “likes”.

Online Medical Supply: Website Security & Safety

A Google check for website safety returned reassuring results: the site has not hosted any malicious software in the past 90 days, nor is it listed as “suspicious” with Google. Protected by McAfee and verified by PayPal,, and Upfront Merchant, the company clearly takes the shopping safety of its customers seriously.

Online Medical Supply: Pricing & Packages

Pricing at Online Medical Supply is competitive. Medical supply businesses struggle with a huge number of competitors. returns results indicating that there are 27 such sellers in the state of Florida alone. Fletcher’s Medical Supplies in Tallahassee, to name one at random, prices wheelchairs starting at $145.60; Online Medical Supply’s lowest-priced wheelchair sells for a comparable $156.46. Such comparisons could go on endlessly, but suffice it to say that Online Medical Supply would not have survived for more than 11 years if it did not offer desirable products at acceptable prices.

Online Medical Supply: Shipping Rates & Policies

Online Medical Supply ships only to the lower 48 (contiguous) states. Shipping to Alaska, Hawaii, and other countries is not available. The company ships with FedEx ground, charging $9.95 for orders under $100 and offering free shipping for most orders over $100 (excluding some heavy or bulky items). Next-day and second-day air express shipping is also available. Orders placed before 2 p.m. are shipped the same day. This excellent policy is confirmed by customers’ laudatory comments about the surprising speed of receiving orders.

Online Medical Supply: Payment Methods Accepted

Online Medical Supply accepts the following types of payment: Mastercard, Discover, American Express, Visa, and money order. Established credit customers may also pay with personal and business checks. New customers may also choose to send a certified check by mail. Alternative methods of payment are not accepted at this time.

Online Medical Supply: Returns, Refunds & Exchange Policy

A return authorization number must be sought before returning any unwanted item. Customers may return products for any reason whatsoever within 30 days of purchasing. Unless sent in error by the company, the customer is responsible for the return shipping costs.  In case of an error occurring on the part of, return shipping costs are covered 100%. Returned items must be in their original packaging, unopened, and in a resalable condition in order to be replaced or refunded. There is no indication of unwillingness on the part of Online Medical Supply to accept returns in accordance with this policy.

Online Medical Supply: Product images & screenshots
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